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Return & Refund Policy for Products 

Return Policy

Returns will only be possible if they meet one of the below conditions:
1. The item(s) you ordered differs from the item delivered to you.
2. The item delivered to you is defective or damaged.

In the above cases, we will ship you a replacement free of charge once the details of the case are verified by us. Please take pictures of the product/ its packaging in all cases to aid the returns process.

Please note the below terms under which replacement will not be possible:

1. The product has been used or tried out by you.
2. The product shows signs of wear and tear, usage, and is not in the condition that it was delivered to you.
3. Any product whose packaging has been destroyed will not be returnable.
4. All products to be returned in their original packaging including all manuals/cards dispatched originally.
5. If any products are missing any tags/packaging elements will not be returnable. If any of these are missing and your item is eligible for return, you will be reimbursed 75% of the invoice value.

Terms & Conditions for returns:
1. Please ensure you contact the store within 7 days to initiate the returns process.
2. Once you initiate the process we will take 2 working days to process your return.
3. You are responsible for all shipping costs for returning the product to our store/warehouse.
4. Once your return is processed, you will be reimbursed with store credit for any future purchases.

Return shipping options:
1. Please ship your returns through a reputable courier firm which includes package tracking and insurance for the return shipment.
2. All return shipments must be prepaid.

Order cancellations:
1. Orders once placed can only be cancelled until the items are shipped from our warehouse, after which cancellations will not be possible.
2. Bank processing charges for the cancelled order will be borne by the customer

Refund Policy

Refund Policy for Products

All product refunds will be transferred to your initial payment method within 5 business days of your return reaching our warehouse. If the transaction does not go through please contact us through the form on our website or email us at with your order details.

Refund Policy for Courses & Digital Downloads.

  1. Fees are non-refundable and non-transferable.
  2. If Edutess is unable to offer you a place on a course, we will refund any fees paid by the student/ parent.
  3. Kindly check the age criteria for each course. No refunds will be initiated.

Shipping Policy

Your ordered products will be shipped from our warehouse within 3 business days.

For orders in India, it may take upto 7 days for the product to reach your address and international orders may take up to 21 days for the same.